Privacy policy

Last updated: 20 July 2026

ACP Motogear respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how ACP Motogear collects, uses, stores and shares personal information when you visit our website, place an order, contact us or otherwise interact with our business.

Information we collect

We may collect personal information including:

Your name
Email address
Telephone number
Billing and delivery address
Order and transaction information
Products viewed or added to your cart
Communications you send to us
Device, browser, IP address and website usage information
Marketing preferences

Payment information is processed securely by Shopify and the payment provider selected during checkout. ACP Motogear does not directly store complete credit or debit card details.

How we collect information

We may collect personal information:

Directly from you when you place an order or contact us
Automatically when you use our website
Through cookies and similar technologies
From Shopify, payment providers, delivery providers and other service providers used to operate our store

How we use your information

We may use your personal information to:

Process and fulfil orders
Arrange delivery
Provide order updates and customer support
Process refunds, replacements or returns
Prevent fraud and protect our website
Maintain business, taxation and transaction records
Improve our products, website and customer experience
Send marketing communications where you have agreed to receive them
Meet legal and regulatory requirements

You may unsubscribe from promotional emails at any time using the unsubscribe link included in the email.

Sharing of information

We may share information with service providers where reasonably necessary to operate our business, including:

Shopify
Payment processors
Delivery and postal providers
Website hosting and technology providers
Accounting, insurance and professional advisers
Government or regulatory authorities where required by law

We do not sell or trade customer personal information.

Some service providers may process or store information outside Australia. Their handling of information is governed by their own privacy policies and applicable laws.

Shopify

Our online store is hosted by Shopify. Shopify collects and processes information required to provide the store, checkout, payment and related services.

Customers may review Shopify’s own privacy information through the privacy links provided by Shopify during their use of the store and checkout.

Cookies and website analytics

Our website may use cookies and similar technologies to:

Keep the website and cart functioning
Remember customer preferences
Understand website activity
Improve store performance
Measure advertising and marketing results
Help identify suspicious or fraudulent activity

You may control cookies through your browser or available Shopify privacy settings. Disabling some cookies may affect how the website functions.

Storage and security

We take reasonable steps to protect personal information against misuse, loss, unauthorised access, alteration or disclosure.

No internet transmission or electronic storage system can be guaranteed to be completely secure.

We retain information only for as long as reasonably required to fulfil orders, maintain business and taxation records, resolve disputes and meet legal obligations.

Access and correction

You may contact us to request access to, or correction of, personal information we hold about you.

We may need to confirm your identity before completing a request.

Children’s information

Our website and products are not specifically directed at children. We do not knowingly collect personal information directly from children without appropriate consent.

Third-party links

Our website may include links to websites or services operated by third parties. ACP Motogear is not responsible for the privacy practices, security or content of third-party websites.

Privacy complaints

For questions, concerns or complaints about how your personal information has been handled, please contact us using the email address below.

We will review and respond to genuine privacy enquiries within a reasonable period.

Changes to this policy

We may update this Privacy Policy when our business practices, services or legal obligations change. The updated version will be published on our website with a revised “Last updated” date.

Contact

For privacy enquiries, please contact:

ACP Motogear
Email: info@acpmotogear.com.au
Business location: Kingaroy, Queensland, Australia

ACP Motogear does not publish a private residential street address or personal telephone number on this website.